Customer Support Lead
Jane App
About this role
A Customer Support Lead at Jane will lead a team of Team Captains and frontline support representatives, focusing on coaching, operational excellence, and fostering a positive team environment. The role emphasizes developing leadership skills, leveraging AI tools, and ensuring a high-quality customer experience.
Skills
About Jane App
jane.appJane is a cloud-based practice management platform for health and wellness clinics and solo practitioners, providing online booking, scheduling, charting, billing, and payment processing. The product includes secure electronic intake forms, SOAP notes, telehealth, automated reminders, and insurance/billing tools to streamline front-desk and clinical workflows. Jane focuses on an easy-to-use modern interface, strong privacy/security practices, and customer support to help therapists, physiotherapists, chiropractors, massage therapists, counselors, and other allied-health providers run and grow their practices.
About Jane App
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Jane App.
Salary
$110k – $150k
per year