Customer Support Manager - APAC

Halter(1 month ago)

Auckland, New ZealandOnsiteFull TimeManager$130,010 - $171,166 (estimated)Customer Support

About this role

The Customer Support Manager at Halter leads and scales APAC support operations, forming a core part of the company’s global, 24/7 support model. The role is based in Auckland and is highly hands-on, combining frontline involvement with strategic execution. The manager partners closely with global support leadership and cross-functional teams to operationalise support strategy and elevate customer outcomes. They also play a key role in building the regional leadership layer and shaping support frameworks for farmers using Halter’s livestock technology.

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Required Skills

Customer Support Management
Team Leadership
Coaching Mentorship
APAC Operations
Stakeholder Collaboration
Farmer Engagement
Issue Resolution
KPI Management
Data Analysis
Reporting

+10 more

About Halter

halterhq.com

Halter is a livestock technology company that provides virtual fencing and pasture management via solar-powered GPS collars paired with an easy-to-use mobile app. Their system lets farmers create virtual boundaries, shift cows remotely, monitor animal health and detect heats, and optimise grazing to increase pasture utilisation and reduce farm workload. Trusted by 1,000+ farmers across markets (NZ, AU, US), Halter focuses on practical hardware and software solutions that improve farm efficiency and animal welfare.