Customer Support Manager

Vori(3 months ago)

HybridFull TimeManager$122,875 - $160,024 (estimated)Operations

About this role

The Customer Support Manager at Vori is responsible for building and scaling the support organization as the company transforms independent grocery operations. This hands-on role involves establishing workflows, hiring and training a high-performing team, and utilizing metrics to enhance customer interactions, all while directly managing frontline support. The manager will implement tools including AI-driven solutions to ensure high-quality service and act as the voice of the customer in cross-functional partnerships. The ideal candidate thrives in a fast-paced environment and has substantial experience in customer support or operations, particularly in high-growth settings.

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Required Skills

Customer Support
Team Leadership
Process Design
Metrics Monitoring
Tool Implementation
Customer Experience
Flexible Scheduling
Problem Solving
Communication Skills
Industry Knowledge

About Vori

www.vori.com

Vori is an innovative platform providing all-in-one point-of-sale (POS) and operations software specifically for independent grocery stores. The VoriOS system enables grocers to efficiently manage their operations, including ordering, inventory, payments, and customer engagement, all from one integrated solution. This user-friendly software is designed to meet the unique needs of grocers, allowing them to enhance the shopping experience, streamline operations, and effectively adapt to their community's demands. With Vori, independent grocery stores can embrace modern technology and stay competitive in a rapidly evolving market.

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