Customer Support Manager
Checkbook(6 days ago)
About this role
Checkbook is a FinTech company that provides digital and paper check payment solutions for businesses, focusing on secure, efficient, and cost-effective transaction management. The company is seeking to expand its support function to ensure high-quality customer service and operational excellence as it grows.
Required Skills
- Zendesk
- Support Operations
- Customer Service
- Process Improvement
- Team Leadership
- Escalation Management
- Data Analysis
- Support Platforms
- Automation
- Customer Experience
About Checkbook
checkbook.ioCheckbook is an all‑in‑one push payments platform that helps businesses disburse funds at scale via developer-friendly APIs and integrations. It supports ACH, RTP, push‑to‑card/OCT, virtual cards, and Digital Checks/eChecks to cover a wide range of payee rails and use cases. Customers pick Checkbook for scalable payout automation, reconciliation and compliance tooling, and simple, transparent pricing (no percentage fees or hidden charges).
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