Bolt Technology

Customer Support Process Program Manager

Bolt Technology(3 days ago)

HybridFull TimeSenior$85,000 - $115,000Customer Support
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About this role

The company is seeking a Strategic Process Designer to develop and enhance internal support processes, improving customer support operations. The role involves designing scalable workflows, collaborating across teams, and utilizing technology to optimize support delivery.

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Required Skills

  • Process Design
  • Workflow Design
  • Data Analysis
  • Change Management
  • Customer Support Platforms
Bolt Technology

About Bolt Technology

bolt.eu

Bolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.

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