Customer Support Quality Manager

Wellhub(1 month ago)

HybridFull TimeManager$115,998 - $151,806 (estimated)Customer Experience (CX)

About this role

Wellhub is hiring a Customer Support Quality Manager for its CX Global team in São Paulo to drive excellence in support experience and quality across global operations. The role contributes strategic, data-driven insights to leadership and supports continuous improvement in customer experience. It sits within a company mission-focused on workplace wellbeing and offers opportunities for career growth and flexible working arrangements.

View Original Listing

Required Skills

Team Management
Quality Assurance
Performance Monitoring
Customer Advocacy
Training Delivery
Process Improvement
Wellbeing Promotion
Portuguese
English
Agent Calibration

+7 more

Qualifications

Degree in Technology, Engineering or Mathematics
Lean Six Sigma
COPC

About Wellhub

wellhub.com

Wellhub (formerly Gympass) is a corporate wellbeing platform that gives employers a single subscription to connect employees with fitness, mindfulness, nutrition, sleep and broader wellness resources. It aggregates in‑person partners (gyms and studios) and digital content and programs so teams can access classes, coaching and self‑care tools in one place. Employers use Wellhub to support employee health, engagement and productivity while simplifying benefits administration and wellbeing offerings.