Customer Experience Quality Specialist - Global Customer Support
Rubrik Job Board(1 month ago)
About this role
The Customer Experience Quality Specialist is a member of Rubrik’s Global Customer Success organization focused on maintaining and elevating the company’s service reputation by ensuring consistency and high-quality customer interactions. The role drives operational excellence and standardisation across global support teams and translates quality insights into strategic guidance for leadership and stakeholders.
Required Skills
- Quality Auditing
- Framework Design
- AI Integration
- Calibration
- Training Delivery
- Data Analysis
- Reporting
- Escalation Analysis
- Cross-Functional Collaboration
- Knowledge Management
+5 more
About Rubrik Job Board
rubrik.comRubrik is a cloud‑native data security and management company that helps organizations protect, recover, and manage data across on‑premises, cloud, and SaaS environments. Its platform delivers Zero Trust Data Security—automating backup, immutable snapshots, rapid recovery, ransomware detection and orchestration—to provide resilience against cyberattacks and operational disruptions. Rubrik emphasizes automation, fast recovery, and simple cloud adoption to support enterprise backup, disaster recovery, and data governance at scale.
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