Customer Support Rep, Level 2 North America

Foxit Software(9 days ago)

Fremont, CAOnsiteFull TimeMedior$70,000 - $90,000Customer Support

About this role

This role is focused on providing advanced technical support for enterprise customers, particularly in resolving complex product, configuration, and deployment issues. The Customer Support Representative II acts as a key escalation contact, managing high-stakes interactions and facilitating troubleshooting in large environments. The position involves customer communication, collaboration with internal teams, and supporting large-scale deployments.

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Required Skills

Customer Support
Technical Support
Troubleshooting
Escalation Management
Product Demos
Deployment
Active Directory
PowerShell
SharePoint
Cloud Identity

About Foxit Software

foxit.com

Foxit is a software company that provides fast, affordable, and secure PDF solutions for businesses and developers. Its product portfolio includes PDF Editor (desktop and web), eSign, PDF creation and conversion tools, and SDKs/APIs for embedding PDF capabilities into applications and workflows. Foxit targets enterprises and SMBs with cross‑platform, cloud and on‑premise deployment options, integrations with common productivity and CRM systems, and features for collaboration, security, and compliance. Customers choose Foxit for its performance, flexible licensing, and enterprise-ready management and security controls.

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