Customer Support Rep, Level 2 North America
Foxit Software
About this role
This role is focused on providing advanced technical support for enterprise customers, particularly in resolving complex product, configuration, and deployment issues. The Customer Support Representative II acts as a key escalation contact, managing high-stakes interactions and facilitating troubleshooting in large environments. The position involves customer communication, collaboration with internal teams, and supporting large-scale deployments.
Skills
About Foxit Software
foxit.comFoxit is a software company that provides fast, affordable, and secure PDF solutions for businesses and developers. Its product portfolio includes PDF Editor (desktop and web), eSign, PDF creation and conversion tools, and SDKs/APIs for embedding PDF capabilities into applications and workflows. Foxit targets enterprises and SMBs with cross‑platform, cloud and on‑premise deployment options, integrations with common productivity and CRM systems, and features for collaboration, security, and compliance. Customers choose Foxit for its performance, flexible licensing, and enterprise-ready management and security controls.
Recent company news
Fox NewsUS agencies distance themselves from Chinese-founded PDF software
Aug 28, 2025
The Hacker NewsFoxit PDF Software Company Suffers Data Breach—Asks Users to Reset Password
Aug 30, 2019
Security AffairsFoxit Software discloses a data breach that exposed user passwords
Aug 30, 2019
Caixin GlobalChinese Software Developer Foxit Eyes $418 Million in STAR Market IPO
Sep 1, 2020
PandaDocDocuSign vs Foxit Esign Comparison: Pricing, Features, Reviews
Jul 12, 2024
About Foxit Software
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Foxit Software.
Salary
$70k – $90k
per year
More jobs at Foxit Software
Similar Jobs
2 x Technical Support Engineer UK & IRL
INEOS Automotive
Customer Service Rep II
Hewlett Packard Enterprise
Tier 2 Support Engineer
Ixsystems
Support Escalation Manager Incident Manager Ctj Top Secret United States Virginia Reston
Microsoft
Customer Support Resolution Specialist
Bob's Discount Furniture
Technical Support Representative, Tier 2 (Philippines Remote)
Turnitin, LLC