L2 Support Engineer
Foxit Software(10 days ago)
About this role
Foxit is looking for a Level 2 Technical Support Engineer to troubleshoot complex customer issues within their software products. The role involves resolving escalated technical problems, supporting software rollouts, and creating documentation, with an emphasis on technical problem-solving and customer communication.
Required Skills
- Windows
- macOS
- Linux
- Troubleshooting
- Remote Support
- Ticketing Systems
- Customer Service
- Support Tools
- Problem Solving
- Technical Documentation
About Foxit Software
foxit.comFoxit is a software company that provides fast, affordable, and secure PDF solutions for businesses and developers. Its product portfolio includes PDF Editor (desktop and web), eSign, PDF creation and conversion tools, and SDKs/APIs for embedding PDF capabilities into applications and workflows. Foxit targets enterprises and SMBs with cross‑platform, cloud and on‑premise deployment options, integrations with common productivity and CRM systems, and features for collaboration, security, and compliance. Customers choose Foxit for its performance, flexible licensing, and enterprise-ready management and security controls.
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