Customer Support Representative

7shifts(1 year ago)

HybridFull TimeJunior$36,500 - $54,750Customer Support

About this role

7shifts is a SaaS company focused on scheduling and payroll for the restaurant industry. The Customer Support Representative role contributes to customer satisfaction and retention by supporting product adoption and contributing to the success of the Support team. The position offers shift-based schedules, opportunities for growth, and a hybrid work environment with offices in Saskatoon and Toronto.

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Required Skills

Customer Support
Troubleshooting
Communication
Training
Bug Reporting
Collaboration
Problem Solving
Empathy

About 7shifts

7shifts.com

7shifts is a workforce management platform purpose-built for restaurants, combining employee scheduling, time & attendance, payroll integrations, tip management, and team communication in a single app. It provides labor forecasting, compliance controls, shift swapping and analytics to help operators reduce labor costs, improve staffing accuracy, and boost employee retention. The mobile-first platform integrates with POS and payroll systems and adds engagement/retention features so single- and multi‑location operators can streamline operations and payroll.

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