Customer Care Specialist - Italian Market

Amenitiz(25 days ago)

Barcelona, SpainOnsiteFull TimeMedior$83,084 - $112,064 (estimated)Customer Support

About this role

A Customer Care Specialist at Amenitiz ensures client success for hoteliers by providing support and guidance to improve product adoption and satisfaction. The role focuses on building long-term relationships with customers and representing their needs within the company. Based in Barcelona at a fast-growing SaaS traveltech scale-up, the position contributes to maximizing customer value and retention.

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Required Skills

Customer Support
Product Knowledge
Troubleshooting
Communication
Empathy
Problem Solving
Relationship Building
Escalation
Organization

About Amenitiz

amenitiz.com

Amenitiz is an all‑in‑one, cloud‑based hotel management platform (founded in 2017, headquartered in Paris) for independent hotels, B&Bs, vacation rentals and boutique properties. It combines a PMS, direct booking engine, channel manager (120+ OTAs), payment processing and reporting into a single web and mobile‑ready solution to streamline operations and maximize occupancy. The product emphasizes ease of use, multilingual support and integrations to centralize reservations, pricing and guest communications. Pricing is subscription‑based with demos and commercial support available.

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