Customer Support Specialist

AllTrails(28 days ago)

RemoteFull TimeMedior$71,117 - $95,834 (estimated)Customer Support

About this role

The Customer Support Specialist at AllTrails is a remote, U.S.-based role focused on directly supporting users of AllTrails across web and mobile platforms. The position serves as a key bridge between customers and internal teams to ensure issues are understood and resolved at the root cause. The role also contributes user insights and product feedback to help improve the overall AllTrails experience and quality of the product. The schedule runs Tuesday through Saturday with Sundays and Mondays off.

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Required Skills

Customer Support
Ticket Troubleshooting
Web Platforms
Mobile Platforms
Issue Escalation
Bug Identification
Trend Analysis
Stakeholder Collaboration
Product Feedback
QA Testing

+13 more

About AllTrails

alltrails.com

AllTrails is a trail discovery platform that provides trail guides and interactive maps for hiking, running, and camping. Users can search over 500,000 trails and access trail information, maps, detailed reviews, and photos contributed by millions of outdoor enthusiasts. The service includes mobile apps with GPS tracking, offline maps, and advanced map layers (plus subscription features) to help plan and navigate trips. It's widely used by hikers, runners, and campers for trip planning, navigation, and community-sourced recommendations.