Associate Customer Care Agent
Staffbase(26 days ago)
About this role
An Associate Customer Care Agent at Staffbase joins the Customer department in Minneapolis–Saint Paul to support the company’s mission of improving employee communication via its AI-native platform. The role is part of a collaborative, international organization and interfaces with product and customer-facing teams. It is offered as a hybrid position with core in-office days Tuesday–Thursday.
Required Skills
- Customer Support
- Phone Support
- Email Support
- Live Chat
- Ticket Management
- Bug Investigation
- Escalation
- Proactive Outreach
- HTML/CSS
- Communication
+4 more
About Staffbase
staffbase.comStaffbase is an AI-native intranet and employee experience platform that centralizes internal communications to help organizations reach, inform, and engage employees across locations and devices. It provides configurable intranets and mobile apps, campaign and content tools, analytics, and integrations with HR and IT systems to deliver personalized messages to both desk-based and frontline workforces. Built for enterprises, Staffbase emphasizes adoption, measurement, and streamlined workflows to boost productivity, culture, and internal alignment.
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