Customer Success Engineer

Pendo(1 month ago)

HybridFull TimeMedior$85,700 - $107,100Customer Success

About this role

This Customer Success Engineer focuses on churn prevention for Pendo’s sub-$100K customer segment by owning short-term, technical engagements for at-risk accounts. The role investigates root causes and remains engaged until issues are resolved (typically 4–6 weeks), acting as a bridge between Sales and Success rather than a full CSM or TAM. It ensures scaled, high-quality support to drive adoption, satisfaction, and renewals.

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Required Skills

Ticket Support
Technical Investigation
Churn Prevention
Outreach Campaigns
Product Adoption
Best Practices
Collaboration
Trial TAM
AI Tools
HTML

+8 more

Qualifications

Pendo Essentials Certified
Pendo Admin Certified

About Pendo

pendo.io

Pendo is a Software Experience Management platform that helps product teams understand and improve digital product experiences through product analytics, in‑app guidance, and user feedback. It combines usage analytics, walkthroughs and messaging, feedback collection, and roadmap tools to drive adoption, engagement, retention, and revenue while reducing support costs and risk. Designed for product managers, UX, customer success and growth teams, Pendo integrates with existing tech stacks and provides enterprise-grade segmentation, experimentation, and governance.