Team Lead, Customer Support - EMEA
Fingerprint(1 month ago)
About this role
The Support Engineer Team Lead will lead and mentor a global, distributed support engineering team focused on developer-facing fraud prevention products. The role combines hands-on technical work—particularly with JavaScript, browser behavior, APIs, and debugging—with operational leadership to ensure fast, accurate, and empathetic customer support. The lead partners closely with Support, Customer Success, Engineering, and Product to drive root-cause analysis, improve tooling and workflows, and elevate customer experience. This is a remote role with a preference for candidates located in EMEA (UK preferred).
Required Skills
- Leadership
- Coaching
- JavaScript
- Browser APIs
- Debugging
- SQL
- Log Analysis
- Root Cause
- APIs
- Webhooks
+13 more
About Fingerprint
fingerprint.comFingerprint provides a device intelligence platform that identifies every web visitor and mobile device with industry-leading accuracy — even when users are anonymous. It delivers SDKs and APIs that work across web and mobile apps to power fraud detection, account security, authentication, and user analytics. The service helps companies link sessions and devices reliably to reduce abuse, surface risk, and improve trust decisions. Developers choose Fingerprint for its cross-platform coverage and high-identification accuracy.
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