Customer Support Specialist

TeamBuilder is seeking a customer-focused Customer Support Representative to resolve client issues, manage support workflows, and collaborate with cross-functional teams to enhance customer satisfaction and platform value. The role involves handling Tier 1 through Tier 3 support requests, creating documentation, and driving process improvements within a remote SaaS environment. Success in this position requires strong troubleshooting skills, technical curiosity, and a proactive approach to supporting both customers and internal stakeholders.