Customer Support Supervisor

Bitso(1 month ago)

RemoteFull TimeManager$129,536 - $169,611 (estimated)Customer Support

About this role

The Customer Support Supervisor at Bitso oversees the customer support team and helps ensure a world-class user experience across markets. The role supports Bitso’s mission to expand crypto adoption within a remote-first, global environment. This position reports to the Customer Support & KYC Manager and contributes to building a customer-centric culture and service excellence.

View Original Listing

Required Skills

Team Leadership
Training
Coaching
Process Improvement
Strategy Development
Content Creation
Service Recovery
User Feedback
Cross-Functional Collaboration
CSAT Monitoring

+7 more

About Bitso

bitso.com

Bitso is a crypto and stock investing platform that lets users buy, sell, and hold cryptocurrencies (like Bitcoin and Ethereum) and invest in global stocks through a single mobile app. The app also offers ways to earn yields, send and receive money, and manage portfolios securely. Millions of customers use Bitso to grow and move money with a streamlined, mobile-first experience. Bitso aims to simplify access to both crypto and traditional markets for retail investors.

View more jobs at Bitso →