Sr. Manager, Enterprise & Strategic Support

Checkr(1 month ago)

HybridFull TimeManager$132,000 - $182,000Customer Support

About this role

The Senior Manager, Enterprise Support at Checkr will own the end-to-end support experience for the company’s largest enterprise customers, building scalable, high-touch programs that drive retention and expansion. This role reports to the Director of Customer Support and partners closely with Customer Success, Sales, Product, and Engineering to translate customer needs into support strategy. The manager will hire and lead a team of enterprise support specialists, handle complex escalations, and implement AI and process improvements to maintain world-class service.

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Required Skills

Enterprise Support
Escalation Management
Team Leadership
Premium Support
Cross Functional
Customer Insights
Operational Rigor
Process Design
AI Integration
Retention Management

+4 more

About Checkr

checkr.com

Checkr is a background-check platform that uses AI and automation to make employment screening faster, more accurate, and more compliant. It offers APIs and integrations to streamline candidate onboarding, continuous monitoring, and decision workflows so employers can fill roles quicker and reduce friction in hiring. Companies across industries use Checkr to speed time-to-hire, improve candidate experience, and scale background screening globally while maintaining regulatory compliance.