Customer Support Team Leader
Capital on Tap(1 month ago)
About this role
A Team Lead in Customer Support at Capital on Tap works within the Cardiff Customer Support function for a fintech business credit card and spend-management platform serving small businesses. The role is based in-office with hybrid working after probation and supports the company’s mission to help small business owners scale.
Required Skills
- Contact Centre
- Financial Services
- Team Development
- Coaching
- Detail Oriented
- Data Analysis
- Stakeholder Management
- Escalation Handling
- Constructive Feedback
- Leadership
+2 more
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
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