Customer Support Technology Specialist
GoodRx(5 days ago)
About this role
GoodRx is seeking a Customer Support Technology Specialist to manage and optimize customer support tools and systems. The role involves collaborating with various teams to implement technical solutions that enhance customer service operations and ensure efficient onboarding and offboarding of support agents.
Required Skills
- Zendesk
- Talkdesk
- IVR
- Chatbots
- APIs
- SQL
- Jira
- CRM
- Customer Support
- Automation
Qualifications
- BS in engineering, math, computer science, information technology
About GoodRx
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