Customer Experience Operations Manager

Benchling

3 months ago

3.5 on Glassdoor

Boston, MA

Hybrid

Full Time

Manager

4 applicants

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About this role

The CX Operations Manager at Benchling partners with CX, Professional Services, Support, Account Management, and cross-functional Ops teams to improve the efficiency and effectiveness of customer experience processes, systems, and tools. This role operates at both strategic and hands-on levels, driving initiatives across pre-sales scoping, implementation, post-live support, customer success, and renewals. The manager will align CX metrics and tooling with company goals and collaborate with Business Technology, Product, Engineering, Finance, and Sales to execute and optimize cross-functional processes.

Skills

About Benchling

benchling.com

Benchling is a biology-first, cloud-native platform that centralizes scientific data and workflows for biotechnology research and development. It combines electronic lab notebooks, sequence and molecular design tools, registries/inventory and lab informatics (LIMS/workflows) to help teams capture experiments, standardize processes, and maintain compliance. Built for collaboration, Benchling connects scientists, instruments, and analytics to surface insights and accelerate discovery across biotech, pharma, and academic research organizations.