CX Enablement Manager
Lightspeed Commerce(14 hours ago)
About this role
The CX Expansion Enablement Manager leads the design, development, implementation and measurement of training initiatives for the Customers Organization, with a primary focus on the Expansion Team of 50+ Account Managers. The role aims to equip new hires and current team members with the skills and certifications needed to deliver outstanding customer experiences across the assigned region. This position is based in Berlin or Ghent and requires native-level linguistic and cultural fluency for the region.
Required Skills
- Onboarding
- Training Design
- Facilitation
- Curriculum Development
- LMS
- Coaching
- Data Analysis
- Stakeholder Management
- E-Learning
- Communication
About Lightspeed Commerce
lightspeedhq.comLightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.
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