CX Operations Improvement Specialist
Thunes
About this role
The CX Operations Improvement Specialist at Thunes focuses on enhancing the quality and reliability of the payout ecosystem by analyzing issues, collaborating with partners, and implementing solutions to improve customer support operations. The role involves data analysis, process improvement, and cross-functional teamwork to safeguard revenue and improve customer experience.
Skills
About Thunes
thunes.comThunes is a cross-border payments infrastructure company that enables businesses, platforms and financial institutions to send and receive money globally. It offers APIs and managed services for real-time cross-border transfers, mass payouts, wallet cash-outs and account-to-account settlements through a network of local bank, mobile‑money and payout partners. Thunes handles connectivity, liquidity, FX and compliance to simplify international payments into emerging and developed markets. Companies choose Thunes for its global reach, developer-friendly integrations and focus on fast, lower-cost cross-border settlement.
Recent company news
ThunesThunes and Banco Cathay of Costa Rica Launch Pay-to-Wallet Payments via Swift
1 week ago
ThunesThunes Awarded Bronze Medal by EcoVadis for Commitment to Global Sustainability Standards
6 days ago
TipRanksThunes Emphasizes Role in Evolving Africa Cross-Border Payments Landscape
2 days ago
PR NewswireThunes Joins World Economic Forum Unicorn Community to Accelerate Global Financial Interoperability
Dec 11, 2025
PYMNTS.comIngenico Picks Thunes Chief Floris de Kort for CEO Role
Oct 28, 2025
About Thunes
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Thunes.
Salary
$40k – $60k
per year