CX Operations Improvement Specialist
Thunes
About this role
A Customer Experience Operations Improvement Specialist at Thunes focuses on identifying and resolving operational issues within the payout ecosystem to enhance customer trust, support, and revenue. The role involves data analysis, collaboration with partners, and process improvements to optimize transaction success and customer experience.
Skills
About Thunes
thunes.comThunes is a cross-border payments infrastructure company that enables businesses, platforms and financial institutions to send and receive money globally. It offers APIs and managed services for real-time cross-border transfers, mass payouts, wallet cash-outs and account-to-account settlements through a network of local bank, mobile‑money and payout partners. Thunes handles connectivity, liquidity, FX and compliance to simplify international payments into emerging and developed markets. Companies choose Thunes for its global reach, developer-friendly integrations and focus on fast, lower-cost cross-border settlement.
Recent company news
FX News GroupThunes names new CTPO and new CFO
13 hours ago
ThunesThunes Awarded Bronze Medal by EcoVadis for Commitment to Global Sustainability Standards
2 weeks ago
Fintech SingaporeThunes Taps Guy Duncan and Parvinder Bhatia for Next Growth Phase
16 hours ago
ThunesThunes Appoints Chloé Mayenobe as Deputy CEO to Spearhead Strategic Growth and Global Scaling
Dec 16, 2025
PYMNTS.comThunes Raises $150 Million to Expand Cross-Border Payments Platform
Apr 28, 2025
About Thunes
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Thunes.
Salary
$58k – $70k
per year