CX Program & Communications Manager
GEHA Health(1 month ago)
About this role
The Customer Experience Program & Communications Manager at G.E.H.A. leads program and communications efforts for customer experience initiatives that support federal employees, retirees, and their families. The role reports to the Director of CX and Retention and focuses on aligning CX programs and digital content with the organization's CX strategy. This is a remote position with specific home-office and internet requirements.
Required Skills
- Program Management
- CX Strategy
- Communications
- Content Development
- Metrics Analysis
- Stakeholder Management
- Cross-Functional Leadership
- Project Planning
- Reporting
- Multitasking
+2 more
Qualifications
- Bachelor’s Degree
- PMP (Preferred)
About GEHA Health
geha.comGEHA has served 2 million federal employees, military retirees and their families for 87 years. We deliver valuable benefits that make a difference in communities nationwide.
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