CX Coordinator
Wellhub
About this role
The CX Coordinator is a Customer Experience role based in São Paulo that serves as the primary liaison between Wellhub and its BPO partner for Sales and Retention. The position focuses on ensuring operational excellence, driving customer satisfaction, and aligning BPO performance with company goals. The role contributes directly to revenue growth and customer loyalty while working closely with internal teams to incorporate customer feedback and continuous improvement.
Skills
About Wellhub
wellhub.comWellhub (formerly Gympass) is a corporate wellbeing platform that gives employers a single subscription to connect employees with fitness, mindfulness, nutrition, sleep and broader wellness resources. It aggregates in‑person partners (gyms and studios) and digital content and programs so teams can access classes, coaching and self‑care tools in one place. Employers use Wellhub to support employee health, engagement and productivity while simplifying benefits administration and wellbeing offerings.
Recent company news
Roastbrief USWellhub launches “Well-Being Your Way” campaign and highlights variety of plans for different profiles
6 days ago
FortuneThe CEO of this $2.4 billion wellness app ditched Harvard Business School and a McKinsey career to bring calm and exercise to corporate America
Jul 23, 2025
Business InsiderI founded a wellness startup after leaving McKinsey. Hustle culture is a liability, not an asset.
1 month ago
Fast CompanyThe ‘Black Friday of wellness’ is coming. Is your company ready?
Dec 31, 2025
Fitt InsiderWellhub and Cristiano Ronaldo's Erakulis App Join Forces
Sep 24, 2025
About Wellhub
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Wellhub.
Salary
$112k – $151k
per year
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