CX Coordinator
Wellhub(1 month ago)
About this role
The CX Coordinator is a Customer Experience role based in São Paulo that serves as the primary liaison between Wellhub and its BPO partner for Sales and Retention. The position focuses on ensuring operational excellence, driving customer satisfaction, and aligning BPO performance with company goals. The role contributes directly to revenue growth and customer loyalty while working closely with internal teams to incorporate customer feedback and continuous improvement.
Required Skills
- BPO Management
- KPI Monitoring
- Training Delivery
- Process Optimization
- Cross-Functional Collaboration
- Customer Feedback
- CSAT Improvement
- Compliance Management
- Stakeholder Management
- Negotiation
+5 more
About Wellhub
wellhub.comWellhub (formerly Gympass) is a corporate wellbeing platform that gives employers a single subscription to connect employees with fitness, mindfulness, nutrition, sleep and broader wellness resources. It aggregates in‑person partners (gyms and studios) and digital content and programs so teams can access classes, coaching and self‑care tools in one place. Employers use Wellhub to support employee health, engagement and productivity while simplifying benefits administration and wellbeing offerings.
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