Cyberwest Customer Care Specialist iRecruit Engage 2026

Philip Morris International(2 months ago)

Quezon City, PhilippinesOnsiteFull TimeJunior$44,540 - $60,394 (estimated)Customer Service

About this role

The Customer Support Associate I (Customer Care Specialist) handles customer interactions via inbound/outbound calls and online channels to provide support and resolve routine issues related to client products and services. The role is entry-level, based in Quezon City, and focuses on meeting service KPIs while representing the company professionally. This is a full-time position with shift rotation as needed.

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Required Skills

Customer Service
Call Handling
Phone Support
Inbound Calls
Outbound Calls
Computer Navigation
Communication
Multitasking
Attention To Detail
Empathy

+3 more

Qualifications

High School Diploma

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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