About this role
The SaaS Implementation and Support Data Analyst will support customers using Merchant Central (IRIS CRM), focusing on ensuring accurate residual reporting and successful platform adoption. The role blends payments-industry domain knowledge with data-driven insight to inform product improvements and customer guidance. The analyst will liaise with product, sales, and partner teams to help drive adoption and resolve client issues.
Required Skills
- SaaS Implementation
- SaaS Support
- Residuals Calculations
- Microsoft Excel
- BigQuery
- SQL
- Python
- Zendesk
- JIRA
- Formula Creation
+7 more
Qualifications
- Bachelor's Degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or related field
About NMI
nmi.comNMI is a payments technology company that provides a secure, white‑label payment gateway and processing solutions. Its platform enables ecommerce, mobile, in‑person, and embedded payments for ISOs, SaaS providers, and merchants, helping partners grow revenue through integrated payment capabilities. NMI emphasizes seamless integrations and a smooth, secure transaction experience for businesses embedding payment processing into their products and services.
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