About this role
Support Specialist at NMI working within the Customer Support team for NMI’s payments software platform. The role focuses on supporting customers and maintaining customer-facing knowledge resources while collaborating with global teams. It is a remote-first position aligned to US collaboration hours and reports to the Support Manager.
Required Skills
- Customer Service
- IT Knowledge
- Problem Solving
- Detail Oriented
- Data Handling
- Ticketing Systems
- Documentation
- Training
- Compliance
- Communication
+1 more
About NMI
nmi.comNMI is a payments technology company that provides a secure, white‑label payment gateway and processing solutions. Its platform enables ecommerce, mobile, in‑person, and embedded payments for ISOs, SaaS providers, and merchants, helping partners grow revenue through integrated payment capabilities. NMI emphasizes seamless integrations and a smooth, secure transaction experience for businesses embedding payment processing into their products and services.
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