Data Science Manager

Gorgias(2 months ago)

RemoteFull TimeManager$136,576 - $180,566 (estimated)Engineering

About this role

The Data Science Manager at Gorgias will lead the team responsible for developing the underlying intelligence of their AI agent, directly impacting product experience and revenue. This role includes managing cross-functional projects, overseeing model experimentation, and deriving insights from large datasets to improve user outcomes. The manager will collaborate closely with Engineering, Product, and Design teams, ensuring alignment on priorities while mentoring and growing the data science team.

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Required Skills

Data Science Management
Project Leadership
Cross-Functional Collaboration
LLM Evaluation
Prompt Engineering
Experimentation Design
Data Analysis
Performance Optimization
Team Development
Communication Skills

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About Gorgias

gorgias.com

Gorgias is a conversational AI platform designed specifically for eCommerce, enabling businesses to automate customer support and drive sales. With integrations for leading eCommerce platforms like Shopify, it centralizes customer communications across channels such as email, social media, and live chat, enhancing the customer experience. Gorgias leverages AI to resolve up to 60% of support inquiries efficiently, while providing actionable insights and real-time data to empower support teams. The platform has gained the trust of over 15,000 brands worldwide, establishing itself as a leader in customer engagement solutions.