Delivery Success Manager - Legal Tech, East Coast

NetDocuments(3 days ago)

RemoteFull TimeMedior$95,000 - $105,000Customer Success

About this role

NetDocuments is seeking a Delivery Success Manager to support partner-led implementations of their cloud-based document management platform, primarily in the East Coast area. The role involves ensuring successful project delivery, building relationships with partners and customers, and coordinating internal teams to resolve issues. It offers a chance to work in a dynamic, inclusive environment with a focus on customer success and strategic growth.

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Required Skills

Project Management
Customer Success
SaaS
Communication
Relationship Building
Implementation
Legal Technology
Risk Management
Training
Configuration

Qualifications

Bachelor’s degree or equivalent experience
NetDocuments or legal business technology experience
2+ years in implementing Document Management Solutions
2+ years in customer or vendor account management
Knowledge of SaaS implementation concepts

About NetDocuments

netdocuments.com

NetDocuments is a cloud-native document and email management platform built for law firms and legal departments. It delivers secure, compliant, anywhere-accessible storage and automation to simplify document lifecycle tasks like email filing, search, collaboration, versioning, and records governance. The platform aims to save time, reduce costs, and mitigate risk by centralizing content, controls, and auditability. Legal teams choose NetDocuments for scalable cloud delivery, regulatory compliance features, and tighter document security.

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