Customer Success Manager - High Touch (East Coast)

n8n(2 months ago)

HybridFull TimeManager$148,695 - $192,607 (estimated)Sales

About this role

The Customer Success Manager - High Touch at n8n is responsible for managing relationships with enterprise accounts on the East Coast, ensuring successful onboarding, adoption, and ongoing value realization of the n8n workflow orchestration platform. This role involves conducting kick-off calls, quarterly business reviews, and renewals, while also addressing customer challenges and driving upsell opportunities to maintain a high net revenue retention rate. Collaboration with cross-functional teams is key to unblocking issues and enhancing the overall customer experience, alongside creating optimized processes to elevate customer success delivery.

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Required Skills

Customer Success Management
Onboarding
Relationship Building
Communication Skills
Process Design
Automation Creation
Revenue Growth
Upselling
Cross-Selling
Collaboration

+11 more

Qualifications

Bachelor’s degree preferably in a technical or engineering field

About n8n

n8n.io

n8n is an open-source workflow automation platform that enables businesses to connect various applications and services seamlessly. It allows users to create workflows visually, automating tasks without the need for extensive coding knowledge. n8n supports a broad range of integrations, making it ideal for developers and businesses looking to enhance productivity through customizable automation solutions. Its user-friendly interface and flexibility make it a strong choice for teams aiming to streamline operations and improve efficiency.