Developer Support Engineer

LiveKit(1 month ago)

RemoteFull TimeJunior$120,000 - $180,000COGs

About this role

A Developer Support Engineer at LiveKit serves as the primary technical support contact for developers utilizing the platform, responsible for triaging and diagnosing issues, providing troubleshooting assistance, and coordinating with internal teams as needed. This role requires strong problem-solving skills and familiarity with APIs, SDKs, and networking concepts, ensuring developers receive timely and effective support. The engineer will document insights, manage requests across multiple channels, and contribute to the continuous improvement of the developer experience.

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Required Skills

Developer Support
Technical Support
Problem-Solving
Clear Communication
Triage Issues
Troubleshooting Skills
API Familiarity
SDK Knowledge
Networking Basics
Postman

+9 more

About LiveKit

livekit.io

LiveKit is an open source agent framework and cloud platform that enables the creation of applications capable of voice, video, and physical interactions. Its technology allows developers to build real-time AI agents that can see, hear, and speak, offering tools that support functionalities such as low-latency communication and powerful integration with telephony systems. LiveKit is designed for developers and enterprises alike, providing a flexible low-latency infrastructure that handles millions of concurrent calls, thereby allowing businesses to scale their operations effectively.