Digital Customer Success Manager (CSM)
Nearmap
About this role
A Digital Customer Success Manager at Nearmap drives adoption, retention, expansion, and satisfaction for their digital-first customer segment by leveraging automation, usage data, and human-touch interventions. The role involves cross-functional collaboration with Customer Experience, Support, Sales, and Marketing to identify gaps, design solutions, and execute programs that drive customer success at scale.
Skills
About Nearmap
nearmap.comNearmap is a location-intelligence company that captures, processes, and delivers high-resolution aerial and oblique imagery, 3D models, and geospatial analytics. It provides frequently refreshed imagery, change-detection tools, measurement features, and developer-friendly APIs and integrations for use in construction, infrastructure, utilities, telecom, government, and property markets. Customers subscribe to Nearmap for rapid site assessment, progress monitoring, planning and decision-making powered by cloud-based mapping and analytics that integrate into GIS/CAD workflows.
About Nearmap
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Nearmap.
Salary
$148k – $215k
per year