Director - Call Center General Manager
AT&T(1 month ago)
About this role
A Director - Call Center General Manager at AT&T is the senior leader for a large consumer contact center (500–1,000 employees), responsible for aligning the center with organizational objectives and representing the center to executive leadership and external stakeholders. The role emphasizes strategic leadership, culture stewardship, and engagement with union leadership and partners.
Required Skills
- Call Center Operations
- People Leadership
- Union Relations
- Budgeting
- Strategic Planning
- Customer Experience
- Process Improvement
- Compliance
- Analytics
- Negotiation
Qualifications
- Bachelor’s Degree in Business Administration, Management, or related field
- Master’s Degree (Preferred)
About AT&T
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