Director - Call Center General Manager
AT&T(1 month ago)
About this role
A Call Center General Manager (Director) at AT&T leads a large consumer contact center of 500–1,000 employees, accountable for overall operations, culture, and alignment with organizational goals. This hands-on leadership role combines strategic vision, operational expertise, and strong relationship management with employees, partners, and union leadership.
Required Skills
- Operational Leadership
- Process Improvement
- Budget Management
- Culture Building
- Union Relations
- People Leadership
- Customer Experience
- Risk Management
- Compliance
- Stakeholder Engagement
+5 more
Qualifications
- Bachelor’s Degree
- Master’s Degree (Preferred)
- Fluent Spanish
About AT&T
att.comShop deals on new phones, including iPhone 16 & Galaxy S25, unlimited data plans & AT&T Fiber. Get 24/7 support, pay bills, and manage your account online.
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