Director, Contact Center Training and Quality Operations
Bright Horizons(27 days ago)
About this role
The Director, Contact Center Training and Quality Operations at Bright Horizons is a senior leader responsible for the strategic oversight of training, quality, and talent development for the Contact Center. The role focuses on enhancing employee experience and organizational effectiveness through cross-functional partnership and technology evaluation. This is an onsite position based in Westminster, CO.
Required Skills
- Training
- Quality Monitoring
- Leadership
- Change Management
- Instructional Design
- LMS
- Coaching
- Talent Development
- Organizational Development
- Data Analysis
+2 more
Qualifications
- Bachelor's Degree in Human Resources or related field
- Master's Degree (preferred)
- MBA (preferred)
- MS in Industrial/Organizational Psychology (preferred)
- AI Automation Tools Training (preferred)
- Certified Quality Auditor (CQA) (preferred)
- Six Sigma / Lean (preferred)
- Prosci Change Management (desired)
- ATD Certification (desired)
- ICF Coaching Certification (desired)
About Bright Horizons
brighthorizons.comLook to us for innovative child care & early education for families, solutions for employers, benefits for employees…all trusted by families and employers for more than 30 years.
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