Contact Center Quality Manager
IQVIA(1 month ago)
About this role
The Contact Center Quality Manager supports Copay Contact Center programs by ensuring quality standards and operational effectiveness across patient services. This is a client-facing role that partners with cross-functional teams to drive quality solutions and continuous improvement within a contact center environment.
Required Skills
- Quality Assurance
- Contact Center Operations
- Program Management
- Relationship Management
- Strategic Planning
- Project Management
- SLA Management
- Performance Reporting
- Trend Analysis
- Compliance Monitoring
+7 more
Qualifications
- Bachelor's Degree
About IQVIA
iqvia.comIQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.
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