Director, Customer Experience
Alma(29 days ago)
About this role
The Director, Customer Experience at Alma will lead and scale the company’s frontline CX teams to deliver high-quality, customer-centric support for a nationwide network of therapists and their clients. This role partners cross-functionally with Product, Design, and Marketing to surface insights and drive product and service improvements while owning team strategy and operational performance. The director will also define talent and workforce strategies to support growth and service levels.
Required Skills
- Leadership
- Team Management
- Organizational Design
- Workforce Planning
- Talent Management
- Cross Functional
- Data Analysis
- SQL
- Customer Retention
- Stakeholder Management
+1 more
About Alma
helloalma.comAlma is a mental health care platform that simplifies access to high-quality, affordable therapy. It helps people find and book vetted, licensed therapists with transparent pricing and streamlined insurance and billing support, offering telehealth and in-person options. Alma also works with employers and health plans to expand access and reduce administrative friction for providers. Users choose Alma for its curated clinician network, easy matching, and simplified booking and payment experience.
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