Director, Customer Solutions Operations
Asurion(3 months ago)
Cebu, PhilippinesOnsiteFull TimeDirector$131,089 - $177,278 (estimated)Call Center Operations
Apply NowAbout this role
The Director, Call Center Operations at Asurion is a senior leader responsible for overseeing the performance and health of large-scale call center operations. The role focuses on fostering a people-oriented culture, supporting employee development, and aligning center activities with company values and business goals. The director acts as a visible executive partner across the business to ensure customer service, sales, and operational excellence.
Required Skills
- Call Center
- Operations
- Customer Service
- Sales Leadership
- Data Analysis
- Process Improvement
- Budget Management
- Performance Management
- Coaching
- Strategic Planning
+2 more