Customer Success Manager

Kiln(2 months ago)

HybridFull TimeManager$169,876 - $221,269 (estimated)GTM

About this role

As a Customer Success Manager at Kiln, you will be responsible for enhancing post-sales support for enterprise clients in the APAC region, serving as a trusted advisor to help them maximize the value of Kiln's blockchain solutions. Your role includes onboarding new customers, facilitating product implementation, addressing technical challenges, and collecting customer feedback to drive product improvements. Additionally, you will lead quarterly reviews and identify upselling opportunities, collaborating closely with technical teams and other stakeholders to align with client needs. The ideal candidate should have over five years of experience in B2B customer success or account management, preferably within tech or fintech, and be fluent in Mandarin and English.

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Required Skills

Customer Success
Technical Understanding
Onboarding Plans
Product Implementation
Customer Communication
Technical Problem-Solving
Quarterly Reviews
Upselling Opportunities
Relationship Management
Analytical Skills

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About Kiln

www.kiln.fi

Kiln is a cutting-edge platform designed to serve as the institutional layer for onchain assets, enabling businesses and individuals to earn rewards on their digital assets through staking and decentralized finance (DeFi). The company also offers white-label earning solutions that can be integrated into various products, enhancing the functionality of financial services. With a focus on simplifying access to DeFi for institutions, Kiln aims to streamline the management of digital assets in a secure and efficient manner.