Founding Customer Success Manager (US)

Dust

3 months ago

4.1 on Glassdoor

San Francisco, CA

Onsite

Full Time

Manager

0 applicants

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About this role

The Founding Customer Success Manager at Dust will establish the foundation of the US Customer Success organization, guiding customer AI transformation and driving adoption of Dust's AI operating system. This role involves managing the full customer lifecycle, from onboarding to value realization, while building frameworks and processes for engagement and account management. Collaborating cross-functionally, the Manager will act as a trusted advisor to ensure customer satisfaction and expand usage across organizations, while also providing insights to shape product development based on user feedback.

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About Dust

dust.tt

Dust is an innovative AI platform designed to enhance team productivity by enabling the creation and management of customized AI agents. These agents seamlessly integrate with existing tools and company data to facilitate instant access to knowledge and workflows across various departments such as sales, customer support, engineering, and more. By leveraging advanced AI models, Dust empowers organizations to streamline operations, improve decision-making, and break down knowledge silos, ultimately transforming how work gets done. With a focus on data privacy and security, Dust ensures that user information remains protected, allowing businesses to harness AI capabilities with confidence.