Commercial Customer Success Manager

incident.io(1 month ago)

RemoteFull TimeManager$125,000 - $155,000Customer Success

About this role

The Commercial Customer Success Manager at incident.io manages a high-volume portfolio of growth-oriented companies, focusing on onboarding, adoption, and renewal processes to drive customer success on the AI incident response platform. This role involves providing personalized support, acting as a trusted advisor, and collaborating cross-functionally with teams like Product, Engineering, and Sales to advocate for customer needs. The position requires a strategic mindset to identify risks and opportunities, ensuring customers derive maximum value from the platform while maintaining strong relationships.

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Required Skills

Customer Success
Relationship Building
Communication Skills
Onboarding
Adoption
Product Usage
Troubleshooting
Risk Identification
Data Analysis
Cross-functional Collaboration

+5 more

About incident.io

incident.io

incident.io is an all-in-one incident management platform designed to streamline on-call scheduling, facilitate real-time incident response, and provide integrated status pages. It is aimed at helping teams quickly resolve issues and minimize downtime through its unified interface. By leveraging incident.io's capabilities, organizations can improve their incident management processes and enhance their operational efficiency.