Commercial Customer Success Manager
incident.io
About this role
The Commercial Customer Success Manager at incident.io manages a high-volume portfolio of growth-oriented companies, focusing on onboarding, adoption, and renewal processes to drive customer success on the AI incident response platform. This role involves providing personalized support, acting as a trusted advisor, and collaborating cross-functionally with teams like Product, Engineering, and Sales to advocate for customer needs. The position requires a strategic mindset to identify risks and opportunities, ensuring customers derive maximum value from the platform while maintaining strong relationships.
Skills
About incident.io
incident.ioincident.io is an all-in-one incident management platform designed to streamline on-call scheduling, facilitate real-time incident response, and provide integrated status pages. It is aimed at helping teams quickly resolve issues and minimize downtime through its unified interface. By leveraging incident.io's capabilities, organizations can improve their incident management processes and enhance their operational efficiency.
Recent company news
TechCrunchIncident.io raises $62M at a $400M valuation to help IT teams move fast when things break
Apr 10, 2025
SiliconANGLEIncident.io raises $62M to build AI agents for incident response
Apr 10, 2025
The SaaS NewsIncident.io Raises $62 Million in Series B
Apr 11, 2025
TipRanksApono Highlights Strategic Partnership With incident.io on Zero-Standing-Privilege Access
2 weeks ago
PR Newswireincident.io Raises $62M to Build AI Agents That Resolve Incidents With You
Apr 10, 2025
About incident.io
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for incident.io.
Salary
$125k – $155k
per year