Director, Customer Success Engineering
Duck Creek Technologies(1 month ago)
About this role
The Director, Customer Success Architect leads a regional Customer Success Engineering team at Duck Creek Technologies, ensuring strategic alignment and operational excellence across customer engagements. The role focuses on maximizing customer value from Duck Creek’s SaaS solutions through scalable architectures, technical leadership, and cross-functional collaboration while managing and developing regional talent.
Required Skills
- Leadership
- Solution Architecture
- Customer Success
- Escalation Management
- SaaS
- Cloud Infrastructure
- Process Improvement
- Automation
- KPI Monitoring
- Talent Development
+5 more
Qualifications
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field
- Master's Degree (Preferred)
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