Director, Customer Success (Staffing & BPO)
First Advantage
About this role
The Director of Customer Success at First Advantage leads a high-performing team to drive value realization, retention, and expansion across enterprise accounts. The role focuses on the entire post-sales customer lifecycle, building strategic approaches and collaborating cross-functionally to deliver exceptional outcomes. The position supports a remote work environment with some travel requirements.
Skills
About First Advantage
fadv.comFirst Advantage is a global provider of background checks and screening services that helps employers and organizations make safer hiring and onboarding decisions. It delivers employment screening, identity and criminal record checks, drug testing, and compliance solutions via a technology platform and integrations that scale for enterprise needs. The company emphasizes award‑winning customer service, data accuracy, and regulatory compliance (including FCRA-related processes) to mitigate risk. First Advantage operates across multiple countries, offering tailored screening programs and global data access.
About First Advantage
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for First Advantage.
Salary
$130k – $150k
per year
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