Director, Customer Success - Strategic Accounts

NICE(1 day ago)

London, United KingdomOnsiteFull TimeSenior$136,164 - $183,390 (estimated)Customer Success

About this role

NiCE is seeking a Senior leader to design and execute the customer success strategy for enterprise and regulated markets. The role involves establishing success frameworks, driving adoption, and collaborating across teams to ensure clients realize the value of NiCE's analytics and workforce management platforms.

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Required Skills

Customer Success
Delivery
Analytics
Partnerships
Stakeholder Management
Change Management
Operating Model
Data Analysis
GTM Strategy
Customer Engagement

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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