Director, Application Support
Inovalon(1 month ago)
About this role
The Director, Application Support leads the customer-facing support organization for Inovalon ONE Platform, overseeing support for new and existing customers and troubleshooting technical issues. The role focuses on maintaining and improving customer satisfaction by defining service standards, measuring performance, and coordinating cross-functional efforts. The director serves as an escalation point for complex issues, influences product direction through feedback, and drives initiatives to scale support operations and develop the team.
Required Skills
- Customer Support
- Service Model
- Ticket Management
- Incident Management
- Escalation Management
- Cross Functional
- Product Strategy
- Change Management
- Stakeholder Collaboration
- Customer Engagement
+7 more
Qualifications
- Bachelor's Degree in Technology
About Inovalon
inovalon.comThe HTML you pasted is an AWS CloudFront 403 error page and contains no company content to distill. Please either (a) send a working company URL or the company name, or (b) tell me to generate a plausible 3–4 sentence profile (and optionally specify industry, size, or tone) and I’ll create one.
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