Director, Enterprise Customer Success

3 months ago

3.7 on Glassdoor

Chicago, IL

Hybrid

Full Time

Director

1 applicant

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About this role

The Director of Enterprise Customer Success at G2 leads a team of 7-8 Customer Success Managers, ensuring customers effectively adopt and utilize the G2 platform while driving measurable value and retention. This role involves developing product success frameworks, improving operational metrics, and implementing AI-driven workflows to enhance customer engagement. The director also collaborates closely with cross-functional teams, manages complex issues, and contributes to company-level objectives related to customer satisfaction and operational efficiency.

Skills

About G2

www.g2.com

G2 is a leading platform for business software and services reviews that helps organizations evaluate software solutions based on user ratings and social data. The platform provides comprehensive reviews for various categories, including CRM, ERP, HR, CAD, PDM, and marketing software. G2 aims to empower businesses to make informed decisions by offering insights into the performance and user experiences of different software products. With a strong community of users contributing their feedback, G2 facilitates transparency and trust in the software selection process.