Director, Customer Success, Enterprise

Yext(2 months ago)

HybridFull TimeDirector$111,600 - $237,500Customer Success

About this role

The Director, Customer Success at Yext leads a team of Customer Success Managers focused on driving measurable business outcomes, customer retention, and upsell within a vertical. The role emphasizes developing industry expertise, representing the voice of the customer, and partnering closely with Sales, Support, and Services. It also involves setting strategic direction, influencing senior leadership, and building scalable processes and a high-performing team.

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Required Skills

Customer Retention
Upselling
Team Leadership
People Management
Cross Functional
Forecasting
Executive Engagement
Risk Mitigation
CSM Enablement
Coaching

+10 more

About Yext

yext.com

Yext is a digital presence platform that helps multi-location brands manage and deliver accurate business information and content across search engines, maps, directories, and their own websites. Its core offerings include a Knowledge Graph, Listings management, Pages, Reviews, Search/Answers, and tools for content delivery, local listing sync, reputation management, and analytics. Yext centralizes structured business data, syncs it to partner networks, and surfaces AI-driven answers on site search and third-party platforms to boost discovery and customer engagement. Companies choose Yext for its integrations, global scale, developer-friendly APIs, and industry-focused solutions for marketing, support, commerce, and workplace needs.

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