Director of Account Management & Customer Experience - East
Mark43(10 days ago)
About this role
The role involves leading the account management and customer experience teams at Mark43, focusing on customer success, revenue growth, and stakeholder engagement across the Eastern United States. The position emphasizes strategic leadership and building strong customer relationships to support public safety agencies.
Required Skills
- Customer Success
- Account Management
- Leadership
- SaaS
- Customer Relationships
- Renewals
- Upselling
- Team Building
- Strategic Planning
- Stakeholder Engagement
About Mark43
mark43.comMark43 is a cloud-native public safety operations platform that helps police, fire, and EMS agencies work smarter, respond faster, and keep communities safer. Its integrated suite — including computer-aided dispatch (CAD), records management (RMS), mobile, evidence management, and analytics — streamlines workflows, improves interoperability, and delivers data-driven insights. Built for security, scalability, and modern user-centered design, Mark43 aims to reduce manual work, accelerate investigations, and improve operational performance for public safety organizations.
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